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Cancellations and refunds

Cancellation and Refund Policy

How cancellations and refunds are handled for orders placed through Rezoto / Lihka.AI-enabled restaurant ordering systems.

Last updated: August 24, 2026

This policy explains how cancellations and refunds are handled for orders placed through Rezoto / Lihka.AI-enabled restaurant ordering systems.

Rezoto / Lihka.AI provides the technology platform. The restaurant is responsible for preparing, accepting, rejecting, cancelling, and fulfilling customer orders.

A customer may request cancellation by contacting restaurant staff or support as soon as possible after placing the order.

Cancellation may not be possible if

  • The restaurant has already started preparing the order
  • The item is already served, packed, or delivered
  • The order is customized or prepared specifically for the customer
  • The restaurant policy does not allow cancellation at that stage

The restaurant may cancel an order if

  • Item is unavailable
  • Payment is not completed
  • Pricing or menu error is identified
  • Restaurant is unable to fulfil the order
  • Customer details are incorrect
  • Operational issues prevent fulfilment

Refunds may be considered when

  • Payment was deducted but order was not confirmed
  • Restaurant cancels the order
  • Duplicate payment occurred
  • Customer was charged incorrectly
  • Order could not be fulfilled
  • Refund is approved by the restaurant/payment provider

Refunds may not be available where

  • Order has been prepared/served/delivered
  • Customer provided incorrect order details
  • Customer fails to collect the order
  • Refund request is raised after unreasonable delay
  • Restaurant policy does not permit refund for that order stage

Approved refunds

Approved refunds will be processed through the original payment method where possible. Actual credit timelines depend on the payment gateway, bank, card network, UPI system, or payment provider.

UPI
2-7 working days
Debit/Credit Card
5-10 working days
Net Banking
5-10 working days
Wallet/other modes
As per provider timelines

To request refund support, provide

  • Restaurant name
  • Order ID / token
  • Payment reference
  • Date and amount
  • Issue description

Contact

Email
support@rezoto.in
Phone
+91 95999 48658 / +91 70574 90332