Back to Rezoto
Fulfilment

Shipping and Delivery Policy

Fulfilment information for Rezoto / Lihka.AI-supported dine-in, pickup, takeaway, table service, and restaurant-managed delivery orders.

Last updated: August 24, 2026

Rezoto / Lihka.AI primarily supports restaurant ordering, kiosk ordering, takeaway, dine-in, counter pickup, and kitchen/order management.

Rezoto / Lihka.AI is a technology platform and does not itself ship or deliver food items. Food preparation, packaging, handover, pickup, or delivery is managed by the respective restaurant.

Depending on the restaurant setup, orders may be fulfilled through

  • Dine-in
  • Counter pickup
  • Takeaway
  • Table service
  • Restaurant-managed delivery
  • Third-party delivery, if separately arranged by the restaurant

Timing and charges

Estimated preparation or delivery time, if shown, is indicative only. Actual time may vary due to restaurant load, item availability, kitchen capacity, payment confirmation delay, customer rush, operational constraints, or delivery partner availability.

Delivery charges, packing charges, service charges, or other charges may be applied by the restaurant where applicable. Such charges should be shown before order confirmation wherever configured.

Responsibility and support

The restaurant is responsible for food preparation, packaging, handover, delivery, quality, safety, and customer handling.

For delivery or pickup issues, contact the restaurant first. For platform-related issues, contact Rezoto / Lihka.AI support.