Last updated: August 24, 2026
These Terms and Conditions govern the use of the Rezoto / Lihka.AI website, application, ordering platform, restaurant kiosk, admin dashboards, and related services.
By using the website or application, users agree to these Terms.
Platform role
Rezoto / Lihka.AI is a technology platform provider. We enable restaurants to display menus, receive orders, initiate payments, manage kitchen flows, generate invoices where enabled, and communicate order updates.
We do not prepare, manufacture, cook, package, or deliver food or beverages. The restaurant is responsible for menu accuracy, item availability, food quality, preparation, packaging, pricing, taxes, fulfilment, refunds, and customer service for restaurant orders.
Restaurant responsibilities
- Provide accurate restaurant information
- Maintain correct menu items, prices, taxes, and availability
- Fulfil customer orders
- Ensure food safety and regulatory compliance
- Manage GST and invoice details
- Handle customer complaints related to food, quality, preparation, or fulfilment
- Train staff to use admin, kitchen, and payment workflows
- Keep payment, printer, and operational settings accurate
Customer responsibilities
- Review the order before confirming
- Provide accurate phone/contact details where required
- Make payment through available payment methods
- Collect or receive the order according to the restaurant process
- Raise concerns promptly with restaurant staff or support
Orders, payments, and invoices
Orders are subject to restaurant acceptance, item availability, payment status, and operational feasibility.
Payments may be processed through third-party payment gateways, UPI, cash, or other supported modes. Payment processing is subject to the terms and availability of the relevant payment gateway, bank, or payment provider.
Rezoto / Lihka.AI does not store card details, CVV, UPI PINs, net-banking passwords, or sensitive payment authentication credentials.
Menu prices, taxes, GST settings, service charges, packing charges, and other charges are configured by the restaurant. GST invoices are generated only where enabled and configured.
AI ordering and updates
Where AI or voice ordering is enabled, the platform may interpret customer speech or text to assist order creation. Customers and restaurant staff should verify the final cart/order before confirmation. Final pricing is based on server-side menu and pricing data.
We may update these Terms from time to time. Updated terms will be posted on the website/application.
Contact
- support@rezoto.in
- Phone
- +91 95999 48658 / +91 70574 90332
- Address
- NR/605