Last updated: August 24, 2026
This Privacy Policy explains how Rezoto / Lihka.AI collects, uses, stores, shares, and protects information when users access the website, application, restaurant ordering platform, kiosk, admin dashboards, and related services.
Information we may collect from customers
- Name, if provided
- Mobile number
- Order details
- Payment status and payment reference
- Invoice details, where applicable
- Device/browser information
- Voice or text ordering inputs, where AI/voice features are enabled
- Communication preferences
Information we may collect from restaurants
- Restaurant name
- Owner/admin name
- Phone number
- Email address
- Business address
- GSTIN and invoice details
- Menu details
- Payment configuration details
- Printer/kitchen/settings data
- Staff/admin login/session data
Automatically collected information
- IP address
- Browser/device information
- Session data
- Usage logs
- Error logs
- Security/audit logs
How we use information
- Enable restaurant ordering
- Create and manage orders
- Process or verify payments
- Generate invoices, where enabled
- Display orders to restaurant staff/kitchen
- Provide customer support
- Send order updates, where enabled
- Improve platform performance
- Maintain security and prevent misuse
- Comply with legal, accounting, and regulatory requirements
Payments, notifications, and sharing
Payments are processed through third-party payment gateways, banks, or payment providers. We do not store card numbers, CVV, UPI PINs, net-banking passwords, or sensitive payment authentication credentials.
If WhatsApp notifications are enabled, customer phone numbers and relevant order details may be shared with the messaging provider to send order updates.
- The restaurant where the order is placed
- Payment gateways and banks
- Hosting/cloud providers
- Messaging/WhatsApp service providers
- Analytics, logging, and security providers
- Legal, regulatory, or government authorities where required
- Service providers supporting platform operations
Protection and sale of data
We do not sell personal information.
We use reasonable technical and organizational measures to protect information, including access controls, encrypted credential storage, server-side secret management, audit logs, secure hosting practices, and restricted administrative access.
Contact / Grievance Officer
- Name
- []
- support@rezoto.in
- Phone
- +91 95999 48658 / +91 70574 90332
- Address
- NR/605