How to request deletion
Send a deletion request by email using the subject line below.
- support@rezoto.in
- Subject
- Data Deletion Request
What to include in your request
Please include enough information for us to identify the relevant customer record, such as:
- The mobile number used during ordering
- The restaurant where the order was placed
- The approximate order date, if known
Never send sensitive credentials
Do not include payment card information, OTPs, passwords, UPI PINs, or other sensitive credentials in a deletion request. We never ask for them and do not need them to process your request.
What may be deleted or anonymised
Where applicable, we may delete or anonymise personal information associated with the customer profile, communication preferences, loyalty information, and other customer-identifying information.
Records we may need to retain
Certain transaction, payment, invoice, tax, fraud-prevention, security, accounting, or legal records may need to be retained for the period required by applicable law or legitimate business and legal obligations.
Where those records must be retained, personal information will be limited to what is necessary for those purposes.
Verification
We may need to verify that the requester is authorised to request deletion for the relevant phone number or customer account before processing the request.
Contact
For questions regarding privacy or deletion requests:
- support@rezoto.in
- Privacy Policy
- https://app.rezoto.in/privacy